1. Data Controller
The data controller is:
HOTEL ALEXANDRA operated by MT GESTION SARL
93 Avenue Winston Churchill
06190 Roquebrune-Cap-Martin – France
Email: info@hotelalexandra-capmartin.com
Privacy contact: info@hotelalexandra-capmartin.com
2. Introduction
As part of the use of its services, and in particular the services accessible via its website, mobile site and online booking system, HOTEL ALEXANDRA may collect and process personal data concerning users.
We are committed to protecting your privacy and ensuring that your personal data is processed in compliance with applicable regulations, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act (“Informatique et Libertés”).
3. What data do we collect?
We may collect the following categories of personal data:
– Identification data: name, surname
– Contact data: email address, phone number, postal address
– Booking data: stay details, preferences
– Payment data (processed via secure providers)
– Technical data: IP address, browsing data
– Communication data: messages sent via forms or email
4. Purposes and legal basis
Your data is processed for the following purposes:
– Booking management → performance of a contract
– Responding to inquiries → pre-contractual measures or legitimate interest
– Customer management and follow-up → legitimate interest
– Sending newsletters and marketing communications → consent
– Compliance with legal obligations → legal obligation
– Website security and fraud prevention → legitimate interest
5. Mandatory or optional data
Some data is required to process your request or booking.
If mandatory data is not provided, we may not be able to deliver the requested service.
6. Recipients of data
Your data may be shared with:
– Internal staff
– IT service providers (hosting, maintenance)
– Booking and payment providers
– Accounting and administrative services
– Public authorities where required by law
7. Data transfers outside the EU
Some service providers may process data outside the European Economic Area.
In such cases, appropriate safeguards (such as standard contractual clauses) are implemented.
8. Data retention
Your data is retained only for the time necessary for the purposes described:
– Contact requests: up to 12 months
– Booking data: up to 5 years (legal obligations)
– Customer data: up to 3 years after last contact
– Newsletter data: until withdrawal of consent
– Cookies preferences: 6 months
9. Your rights
In accordance with applicable regulations, you have the right to:
– Access your data
– Rectify inaccurate data
– Request deletion of your data
– Restrict or object to processing
– Request data portability
You may exercise your rights by contacting us at:
info@hotelalexandra-capmartin.com
We will respond within one month.
You also have the right to lodge a complaint with the CNIL.
10. Cookies
Our website uses cookies to ensure proper functioning and improve user experience.
Cookies are classified as:
– Essential cookies (no consent required)
– Analytics cookies
– Marketing cookies
Non-essential cookies are only placed after your consent via the cookie banner.
You may accept, refuse, or modify your preferences at any time.
11. Data security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.
12. Contact
For any question regarding this policy or your data:
info@hotelalexandra-capmartin.com
13. Changes to this policy
This policy may be updated at any time.
The latest version will always be available on our website.
